Question 1

How to quickly set up after receiving new device?

Accepted Answer

Set up a local area network (LAN). Connect the camera and management computer to the same network switch via Ethernet cable, and power the camera with its power adapter. Then install the camera’s software FaceAI System on the management computer and perform the relevant operations in accordance with the product instructions.

Question 2

What if I can't find the device's IP address when using the camera for the first time?

Accepted Answer

First, check if the camera’s power supply and network connection to the computer are on the same switch. If they are correct, try connecting the camera directly to the computer’s network port and configuring the computer with an IP address of 192.168.1.xxx before using the corresponding software to search for it. (Note: The camera’s IP address is set to DHCP by default. If it fails to obtain an IP address, the program will automatically assign the camera to an IP address in the 192.168.1.xxx range.)

Question 3

What if the camera suddenly stops working for facial recognition?

Accepted Answer

In this case, pls check if there are any errors with the camera’s face parameter settings. If you can’t find the problem, the fastest way is to reset the camera to factory settings (using the accompanying software).

Question 4

What if an error occurs and the installation is paused when installing software on your computer?

Accepted Answer

When installing software, please disable your computer’s security software to prevent software-related files from being blocked by the security software.

Question 5

What if data retrieval fails via the API data interface?

Accepted Answer

First, check if the server information configured for the camera is correct. Second, check if there is a security firewall affecting the server. Finally, you can use third-party tools for troubleshooting.

Question 6

What if some functions are malfunctioning when using the camera's software?

Accepted Answer

First, check if the operating steps are correct according to the instruction manual. Second, try closing the software and repeating the operation. If the problem persists, consider reinstalling the software or contacting the supplier’s technical support for assistance.

常见问题

常见问题

收到新设备后如何快速设置？

首次使用摄像机时找不到设备的 IP 地址怎么办？

如果摄像头突然停止面部识别功能怎么办？

在计算机上安装软件时，如果出现错误并暂停安装，该怎么办？

如果通过 API 数据接口检索数据失败怎么办？

使用相机软件时，如果某些功能出现故障怎么办？

评级

客户对我们的评价

该考勤摄像头性能卓越，识别速度快，可同时为 10 多人打卡。供应商的建议非常实用，服务也非常好。.

丹尼尔-威尔逊

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