Set up a local area network (LAN). Connect the camera and management computer to the same network switch via Ethernet cable, and power the camera with its power adapter. Then install the camera’s software FaceAI System on the management computer and perform the relevant operations in accordance with the product instructions.

First, check if the camera’s power supply and network connection to the computer are on the same switch. If they are correct, try connecting the camera directly to the computer’s network port and configuring the computer with an IP address of 192.168.1.xxx before using the corresponding software to search for it. (Note: The camera’s IP address is set to DHCP by default. If it fails to obtain an IP address, the program will automatically assign the camera to an IP address in the 192.168.1.xxx range.)

In this case, pls check if there are any errors with the camera’s face parameter settings. If you can’t find the problem, the fastest way is to reset the camera to factory settings (using the accompanying software).

When installing software, please disable your computer’s security software to prevent software-related files from being blocked by the security software.

First, check if the server information configured for the camera is correct. Second, check if there is a security firewall affecting the server. Finally, you can use third-party tools for troubleshooting.

First, check if the operating steps are correct according to the instruction manual. Second, try closing the software and repeating the operation. If the problem persists, consider reinstalling the software or contacting the supplier’s technical support for assistance.